Jupiter Medical Center
1210 S. Old Dixie Hwy.
Jupiter, FL 33458

Asked Questions

Keeping you up-to-date and informed about COVID-19 with
answers to frequently asked questions.

What Do I Need
To Know About


What is a novel coronavirus?

There are numerous types of human coronaviruses, including some that commonly cause mild upper-respiratory tract illnesses. The novel or “new” coronavirus, which causes COVID-19, is one that has not previously been identified. It is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

For many people, COVID-19 will be a mild illness, but for others it can be far more serious, and potentially life-threatening. Older adults, and people with underlying conditions, such as diabetes, hypertension and cardiovascular disease, are at higher risk of severe illness from COVID-19. But younger people also are at risk. A report issued by the CDC shows that younger people are making up a large portion of COVID-19 hospitalizations.

What are the symptoms of coronavirus?

Symptoms of coronavirus include fever, cough and shortness of breath. As more people have been diagnosed with COVID-19, the CDC has added additional symptoms for the disease, including: chills, repeated shaking with chills, muscle pain, headache, sore throat and a new loss of taste or smell. Other symptoms of the virus may include diarrhea, skin rash, runny nose, red eyes and fatigue.

What is the incubation period?

The incubation period is believed to range from 2 to 14 days. The median is about 5 days.

Are the symptoms in children the same as in adults?

The symptoms of COVID-19 are similar in children and adults. However, children with confirmed COVID-19 have generally shown mild symptoms. Reported symptoms in children include cold-like symptoms, such as fever, runny nose, and cough. Vomiting and diarrhea have also been reported. There is much more to learn about how the disease impacts children, including whether children with certain underlying conditions or special health care needs may be at higher risk of more severe symptoms.

Palm Beach & Treasure
Coast COVID-19 Case

Jupiter Medical Center is in daily communications with state officials
carefully evaluating the data coming back from various testing facilities
and to estimate the potential changes in the volume of new cases.

We are providing this COVID-19 Case Tracker so that you can monitor the
number of new cases and latest data available from the State of Florida
Department of Health regarding Palm Beach County, Martin County, St.
Lucie County, Indian River County and Broward County.

Evaluation & Screening

How does COVID-19 spread?

According to the CDC, the virus is thought to spread mainly from person-to-person:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Can someone spread the virus without being sick?

People are thought to be most contagious when they are most symptomatic (the sickest). Spread might be possible before people show symptoms. There have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

What if I think I may have COVID-19?

1. Call your primary care physician. If you think you may have been exposed to someone with COVID-19 and have symptoms, call your primary care physician. You primary care physician can arrange to have you screened and tested.

2. Schedule a virtual consultation with Jupiter Medical Center’s Care Anywhere telehealth service. Call (561) 263-7080 to set up a consultation with one of our Urgent Care providers from the comfort of your home using your phone or computer.

Our providers will evaluate your symptoms and recommend the best course of action. Care Anywhere is available 7 days a week from 8 a.m. to 10 p.m.

When should I seek medical attention?

If you’re having symptoms of COVID-19, call your primary care doctor or schedule a virtual visit using Care Anywhere for an evaluation and medical advice. Anyone who has trouble breathing, persistent pain or pressure in their chest, new confusion or inability to arouse, or bluish lips or face should seek immediate medical attention.

Should I wear a facemask?

The CDC recommends individuals wear facemasks in public settings, particularly where physical distancing is hard to abide by, including areas where you might be in close proximity to each other, such as groceries stores and pharmacies. Recent studies have shown that “a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms,” per the CDC.

In light of this evidence, the CDC is now recommending that individuals wear cloth face masks or coverings in public settings, particularly where social distancing practices are hard to abide by, including areas where consumers might be in close proximity to each other, such as your local grocery store or pharmacy.

In advance of the announced recommendations from the CDC, Jupiter Medical Center had already amended and implemented our policy regarding the use and application of masks. Our policy dictates that all medical staff and team members must wear a surgical mask when providing care to all patients as an additional precautionary measure. Our updated guidelines do not include any changes to JMC’s previously implemented guidance dictating the usage of PPE, including the wearing of surgical masks, N95 respirator masks and or face shields, for all patient-facing medical staff previously initiated in late January and that remain in effect to this day.

What kind of facemask should I wear?

Different masks offer different levels of protection. N95 respirators offer the highest level of protection, however these can be costly and are difficult to wear for long periods. In addition, the CDC continues to recommend that N95 respirators and other medical facemasks be reserved for medical personnel.

For the general public, the CDC has said that cloth face coverings can help prevent infection by helping to block respiratory droplets emitted from infected individuals when they cough, sneeze, or even talk. Cloth facemasks are most effective when everyone is wearing one.

How often should I wash my facemask?

The CDC recommends that you wash masks after each use. Masks can be washed with other laundry, on the warmest appropriate setting. If washing the mask by hand, use 1/3 cup household bleach per gallon of room temperature water.

How do I put a mask on and off safely?

Before putting on a mask, wash your hands with soap and water, or use hand sanitizer if soap and water are unavailable. Cover your mouth and nose with your mask. Avoid touching the mask while using it, because it may be contaminated by germs. When removing your mask, use the elastic bands that hold it onto your ears. Either discard immediately if it’s a single-use mask, or place in a washing machine if it’s a cloth mask. Wash your hands after handling or touching a used mask.

Start Your
Virtual Consult

As an alternative to in-person
appointments, we are offering virtual
consultations via Care Anywhere. Should
the need arise, your family, friends and
neighbors can engage a Jupiter Medical
Center urgent care provider for a virtual
consultation – all from the comfort of your
home using a mobile device or computer.

Care Anywhere is available
7 Days a Week from 8 a.m. to 10 p.m.

Should I be tested for COVID-19?

If you are experiencing symptoms of COVID-19 and think you need to be tested, the first step is to contact your doctor or schedule a virtual consultation through Jupiter Medical Center’s Care Anywhere telehealth service. Call (561) 263-7080 to schedule an appointment.

The urgent care provider will evaluate your symptoms and recommend next steps. Care Anywhere is available 7 days a week from 8 a.m. to 10 p.m.

Where can I get tested for COVID-19?

All Jupiter Medical Center Urgent Care locations offer nasal swab testing for COVID-19. If you are sick and think you need to be tested, contact one of our Urgent Care locations and arrange to be seen. Our Urgent Care providers can meet you at your car, for car-side service. Call for (561) 263-7010 for hours of operation and locations.

What is antibody testing?

Antibody testing is used to detect previous COVID-19 infections. Antibody testing looks for antibodies in the blood, which may indicate that you had been infected with COVID-19 and have recovered. Antibodies are produced by the immune system to fight viruses.

Antibody tests are not used to diagnosis current COVID-19 infections. It takes about one to three weeks for an individual who has had COVID-19 to develop antibodies. Researchers are still studying whether having COVID-19 antibodies provides immunity from future infections, and if so, how long immunity lasts.

Individuals may test positive for antibodies even if they have never had symptoms of COVID-19. This is called an “asymptomatic” infection.

Does Jupiter Medical Center Urgent Care offer antibody testing?

Jupiter Medical Center Urgent Care also offers antibody testing, which is used to detect past COVID-19 infections. Call for (561) 263-7010 for hours of operation and locations.


I have recovered from coronavirus. How can I help others?

Individuals who have recovered from coronavirus are being asked to donate plasma to treat COVID-19 patients. People who have recovered from COVID-19 have antibodies to the virus in their blood plasma that can potentially help those still fighting the virus. Called convalescent plasma therapy, this experimental treatment is being offered by Jupiter Medical Center to COVID-19 patients who are seriously ill with COVID-19 and who are at high risk of life-threatening COVID-19 complications. By donating plasma, recovered individuals can offer these potentially lifesaving antibodies.

To donate, individuals must have a prior, verified diagnosis and be fully recovered. Find a donation site at the Red Cross or oneblood.org.

How can I help Jupiter Medical Center and other health care providers during this time?

The Jupiter Medical Center team has been moved by the remarkable acts of generosity from local donors and individuals, community organizations, companies and first responders who have sought to make donations our hospital. Many of these offers have included gifts to the Jupiter Medical Center Foundation, as well as materials, such as N95 masks, ventilators and other supplies.

These acts of generosity are a testament to what makes Palm Beach County and the Treasure Coast so special. We are especially appreciative of the community’s support for our #HealthCareHeroes – the physicians, nurses and clinical teams who are demonstrating incredible courage, selflessness, and spirit on the front lines of this fight against COVID-19.

Ways You Can Help

Along with many other hospitals across the nation, we want to encourage people who wish to make a difference to contact their local medical center to discuss the best ways to offer support.

  • For Jupiter Medical Center specifically, donations of materials, supplies and equipment may be directed to Fred Mollica, Director of Emergency Management at (561) 660-0213.
  • Unfortunately, we cannot accept food at this time.
  • For financial contributions</strong>, please direct inquiries to the Jupiter Medical Center Foundation or visit the COVID-19 Relief Fund website: https://www.jmcfoundation.org/ways-to-give/covid-19-relief-fund
  • The Red Cross also has an urgent need for blood donations. Find a donation location near you at https://www.oneblood.org/donate-now.


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